Delivery Information
We know how important it is for your order to arrive safely and in good time, especially when you’re planning a celebration. Every Tiddles & Co. order is carefully prepared and packaged before dispatch.
UK Delivery & Dispatch
Dispatch
Most orders are made to order. We aim to prepare and dispatch orders within 2 working days, Monday to Friday.
Personalised or bespoke items may occasionally take a little longer to produce. If an order is particularly urgent, please contact us before ordering and we’ll let you know what is possible.
UK Delivery Charges
Royal Mail 2nd Class — £1.75
Our standard UK delivery service.Royal Mail 1st Class — £3.50
Available for customers who would like a faster delivery service.FREE UK Delivery on orders over £20
Delivery times are estimates and are in addition to our production and dispatch time.
Local Collection
Local collection is available by prior arrangement.
If you would prefer to collect your order, please contact us before ordering or select the collection option at checkout where available.
We’ll confirm when your order is ready and provide the collection details.
Delivery Times
Royal Mail delivery times are estimates and begin after your order has been dispatched.
2nd Class: usually 2–3 working days after dispatch.
1st Class: usually 1–2 working days after dispatch.
Please allow extra time during busy periods, public holidays and when Royal Mail experiences delays.
If your order is needed for a particular date, we recommend ordering as early as possible. Choosing 1st Class speeds up the delivery service, but does not shorten the time required to make a personalised order.
If Your Order Hasn't Arrived
Occasionally, postal delays can happen. If your order hasn’t arrived when expected, please check your dispatch confirmation first to make sure enough time has passed since it was sent.
If your order is significantly delayed, please contact us and we’ll help you with the next steps.
Where appropriate, we’ll work with Royal Mail to investigate a delayed or missing parcel. Please be aware that Royal Mail may require a certain period to pass before an item can officially be treated as lost.
Please Check Your Delivery Address
Please make sure your delivery address is complete and correct before placing your order.
If you notice a mistake, contact us as soon as possible. We can usually amend the address if your order has not yet been dispatched.
Once an order has been dispatched, we’re unable to change the delivery address.
Damaged or Incorrect Orders
We carefully check and package every order before dispatch. If your order arrives damaged, faulty or isn’t what you ordered, please contact us as soon as possible.
Please include your order details and clear photographs of the item and packaging where appropriate. This helps us understand what has happened and put things right as quickly as possible.
Need Help With Your Delivery?
If you have a question about delivery, need an order for a particular date or have a problem with an order you’ve received, please get in touch. We’re always happy to help.