Frequently Asked Questions
Find answers to some of the questions we’re most often asked about ordering, personalisation, delivery and our products.
Can’t find what you need? Please contact us and we’ll be happy to help.
Can I personalise my order?
Yes. Many of our products can be personalised with names, ages, dates, wording, colours or other details depending on the product.
Please enter the requested information carefully when ordering and double-check spelling, dates and numbers before submitting your order.
If you have something different in mind that isn’t shown in the available options, please contact us or request a bespoke design and we’ll let you know what we can create.
Can you create a completely bespoke design?
Yes. If you can’t find exactly what you’re looking for, we’d be happy to discuss creating something especially for you.
Tell us about the occasion, theme, colours, wording and any ideas you already have. We’ll look at what is practical to produce and help turn your idea into a design that works.
Bespoke designs may cost more than our standard products depending on the materials, size and complexity. We’ll confirm the details and price before you go ahead.
How long will my order take?
Most Tiddles & Co. products are made to order. We aim to prepare and dispatch orders within 2 working days, Monday to Friday.
More complex personalised or bespoke items may take a little longer. If you need your order for a particular celebration date, please contact us before ordering and we’ll let you know what is realistically possible.
Delivery time is additional to our production and dispatch time.
What delivery options do you offer?
We currently offer UK delivery using Royal Mail.
Royal Mail 2nd Class — £1.75
Our standard UK delivery service.
Royal Mail 1st Class — £3.50
Available if you’d prefer a faster delivery service.
FREE UK delivery on orders over £20.
Local collection is also available by prior arrangement. Delivery times are estimates and are additional to our production and dispatch time.
Can I change my order after placing it?
If you need to change your personalisation, delivery details or another part of your order, please contact us as soon as possible.
If production hasn’t started, we’ll do our best to make the requested change.
Once a personalised or bespoke item has entered production, changes may no longer be possible because the item is being made specifically for you.
If you’re unsure about any details, please contact us before ordering and we’ll be happy to help.
Can personalised items be returned?
Because personalised and bespoke products are made specifically to your requirements, they cannot normally be returned simply because you’ve changed your mind.
This does not affect your rights if an item is faulty, damaged, not as described or we have made an error with your order.
If there is a problem with your order, please contact us as soon as possible with your order details and, where appropriate, photographs of the item and packaging. We’ll help you with the next steps.
What are your cake toppers made from?
We make cake toppers in a range of materials to suit different styles and budgets.
Acrylic toppers are laser cut from 3 mm acrylic and are available in a choice of finishes, including plain, mirror and glitter.
Wooden toppers are precision laser cut from 3 mm plywood and can be supplied in natural wood, painted or stained, with premium finishing and layered options available.
Card toppers are made using quality card and glitter card, with layered designs available depending on the style.
The material and finish available will be shown on each product page. If you’re unsure which option would work best for your cake, please contact us and we’ll be happy to advise.
Are your edible cake decorations actually edible?
Yes. Our edible cake decorations are produced using edible printing materials designed for use on cakes, cupcakes and other suitable treats.
Depending on the product, your decoration may be printed onto icing sheet or wafer/rice paper. Each material behaves differently, so please check the product description and any instructions supplied with your order.
Edible decorations should be stored carefully before use and kept away from excess moisture, heat and direct sunlight.
If you are ordering for someone with allergies or specific dietary requirements, please check the ingredients and allergen information provided with the product before use.
How far in advance should I order for my celebration?
We recommend ordering as early as you can, particularly for personalised or bespoke items and during busy periods.
Most standard personalised orders are normally prepared and dispatched within 2 working days, but more detailed bespoke designs may require additional production time.
Remember to allow time for delivery after dispatch. If your celebration date is close, please contact us before ordering and we’ll tell you what is realistically possible.
We’ll always try to help where we can, but we don’t recommend relying on last-minute delivery for an important event.
Can I see a design before you make my bespoke order?
Yes. For bespoke design requests, we’ll discuss your requirements and prepare a mock-up so you can see the proposed design before production begins.
This gives you the opportunity to check important details such as the wording, colours, theme and overall design.
Please check your mock-up carefully, particularly names, ages, dates and spelling. Once you approve the final design and production has started, changes may no longer be possible.
Our aim is to make sure you’re happy with the design before we make your finished product.
How can I contact Tiddles & Co.?
If you have a question about a product, an existing order or a bespoke design, we’re always happy to help.
You can contact us through the Contact Us page on our website, or use our bespoke design request form if you’d like us to create something especially for your celebration.
Please include your order number when contacting us about an existing order so we can help you as quickly as possible.