We only use your personal information where we have a lawful reason to do so. The lawful basis depends on why we are using the information.

To process and fulfil your order — Contract
We use information such as your name, contact details, delivery address, order details and personalisation instructions to make, process, dispatch and communicate with you about your order.

To respond to enquiries and bespoke design requests — Contract or Legitimate Interests
We may use the information you provide to answer questions, prepare quotations or mock-ups and take steps requested by you before an order is placed.

To meet our legal and regulatory obligations — Legal Obligation
We may keep and use information where necessary to comply with applicable legal, tax, accounting or regulatory requirements.

To operate, protect and improve our business and website — Legitimate Interests
We may use appropriate information to administer our website, prevent fraud or misuse, maintain security, deal with disputes and improve our products, services and customer experience.

Marketing — Consent or Legitimate Interests where permitted by law
Where we send marketing communications, we will only do so where we have an appropriate lawful basis and will respect your marketing preferences. You can ask us to stop sending marketing communications at any time.